Terms-Conditions

Terms & Conditions
RESERVATIONS
All trips require registration and payment in advance (please complete the online reservation form). To ensure a space, we recommend making your reservation at least one week in advance. When space is available, we are pleased to accept reservations on a last-minute basis, so you may call even the day before a trip.
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CONFIRMATION
When you complete your registration, you will receive an e-receipt immediately (please check your junk filter). On the Friday before the trip, you will receive a final confirmation by email and you will receive trip details and preparation suggestions. You can always view trip details by looking at the trip page on the website.
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REFUNDS & CANCELLATIONS
  • A full refund will be given for a cancellation with at least two weeks’ notice.
  • A full trip credit will be given with one week’s notice.
  • No credit will be given for cancellations within a week from the trip.
  • If a trip is rescheduled due to unsatisfactory snow/weather/trail/river conditions, full credit for the trip may be applied to any other trip for one year.
  • Please note: certain trips and events have specific restrictions on refunds and/or rescheduling. Please carefully read the full trip/event description for any special policies that apply.
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CREDITS
We reserve the right to make changes in the trip schedule as a result of weather or safety considerations or as otherwise deemed necessary or advisable. If your trip is cancelled due to weather, trail, or river conditions, or circumstances beyond our control, you will receive a full credit for a future trip, or you may transfer to the next available date for the event. All trip credits may be applied to any trip for one full year. To use a credit you have with us, please call or e-mail to make your reservation using your credit.
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WEATHER CONDITIONS
There is no bad weather—just unprepared people.” Light rain or merely a forecast of adverse weather will not affect the schedule. If a trip is rescheduled due to heavy rain, etc., we will notify you a minimum of twelve (12) hours before the trip.
For winter day trips: if there is insufficient snow for snowshoeing or cross-country skiing, the trip will convert to a winter hike and we will notify you at least one (1) day in advance. If your trip is cancelled due to weather, trail, or river conditions, you will receive a full credit for a future trip, or you may transfer to the next available date for the event.
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POLICY FOR EXTENDED TRIPS: WEEKEND-LONG, MULTI-DAY, & ADVENTURE TRAVEL TRIPS
For specific cancellation and refund policies related to extended trips (weekend-long, multi-day, or adventure travel trips), please refer to the trip description page for that trip.
If you have any questions, please contact us, +91 - 9886862985
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TIPPING
Our guides are the best you’ll find anywhere. If you had a great day or weekend with us, a tip would be most appreciated by the guide.
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